ARC :: Automotive Examination

Written Paper Section I Question 3 - 2011 HSC

Publication that provides details on how a vehicle’s in-cabin controls operate

Written Paper Section I Question 11 - 2011 HSC

Most appropriate strategy for dealing with a customer who is angry and dissatisfied after inspecting the repair of his vehicle

Written Paper Section I Question 13 - 2009 HSC

Identify a feature of active listening.

Written Paper Section I Question 14 - 2009 HSC

Identify an example of an open question.

Exemplary response 1 Band 5/6 response 1 Band 5/6 response 2 Band 4/5 response 1 Band 4/5 response 2 Band 4/5 response 3 Band 3/4 response 1 Band 3/4 response 2 Band 3/4 response 3 Band 2/3 response 1 Band 2/3 response 2 Band 2/3 response 3 Band 1/2 response 1 Band 1/2 response 2 Band 1/2 response 3

Written Paper Section II Question 17 - 2009 HSC

List information required to order a new bumper bar and to schedule its repair.

Exemplary response 1 Band 5/6 response 1 Band 5/6 response 2 Band 4/5 response 1 Band 4/5 response 2 Band 3/4 response 1 Band 3/4 response 2 Band 3/4 response 3 Band 2/3 response 1 Band 2/3 response 2 Band 2/3 response 3 Band 1/2 response 1 Band 1/2 response 2 Band 1/2 response 3

Written Paper Section III Question 24 - 2009 HSC

Evaluate the effective use of written, verbal and non-verbal communication in a workshop.

Units of competency / modules