Written Paper
Section I
Question 3 - 2011 HSC
Publication that provides details on how a vehicle’s in-cabin controls operate
Written Paper
Section I
Question 11 - 2011 HSC
Most appropriate strategy for dealing with a customer who is angry and dissatisfied after inspecting the repair of his vehicle
Written Paper
Section I
Question 13 - 2009 HSC
Identify a feature of active listening.
Written Paper
Section I
Question 14 - 2009 HSC
Identify an example of an open question.
Written Paper
Section II
Question 17 - 2009 HSC
List information required to order a new bumper bar and to schedule its repair.
Written Paper
Section III
Question 24 - 2009 HSC
Evaluate the effective use of written, verbal and non-verbal communication in a workshop.
